updated january 2026
Flow Software's Privacy Policy
Flow Software uses reasonable precautions to ensure the privacy and security of personal information entered while using the Flow Software products and services, as well as the privacy of data that is processed during the use of the Flow Software products and services. By using the Flow Software products and services, you are accepting the practices described in this Privacy Policy. We may change this policy from time to time by updating this page. You should check this page to review updates that may occur.
Information collected
Marketing website. While you browse the Flow Software marketing website (www.flow-software.com), anonymous Google Analytics information will be collected to help us monitor activity on the site in order to improve the website. If you complete any forms on the website, we will collect your name and email address.
Support website. When you sign up for access to the Flow Software support website (support.flow-software.com), we collect personal information (i.e. email address and name). While you browse the support website anonymous Google Analytics information will be collected to help us monitor activity on the site in order to improve the website. We may at times add your email address and name to our product news email listing. You may opt out of these email lists by following the instructions provided in the email or by emailing us at information@flow-software.com.
Product registration. When you register for the use of the Flow Software products and services, we collect your name, email address and organization. Flow Software may include a list of organizations using the Flow Software products and services on the Flow Software marketing website. This list may contain organization names and logos.
Product use. For Flow Software's online products, your password transport and storage is handled using industry standard cryptographic best practices. For more information on password transport and storage, please contact us at information@flow-software.com. While using the Flow Software products and services, we validate product license information, collect IP addresses and product diagnostic information to monitor the level of product usage for improvement and problem isolation.
Data transacted through Flow Software cloud services
When you make use of Flow Software's online services, license details will be published to our cloud services. The transport of this information is handled using SSL encryption (HTTPS). The storage of this information is isolated based on your Flow System instance ID. For more information regarding our cloud service architecture and security, please contact us at information@flow-software.com.
Flow Software may also collect diagnostic, telemetry, and statistical information regarding the installation and use of our software. This information is used to understand product adoption, measure feature usage, improve product performance, troubleshoot issues, enhance user experience, and guide future product development.
Flow Software does not collect, transmit, or access your organization's operational or business data, including machine data, process data, historian data, production information, or other customer-generated content processed by the software. Our telemetry is limited to information about the operation and use of the Flow Software application itself.
For software editions provided at no cost or provided as 'Free', Flow Software may collect additional metadata relating to the structure and characteristics of the application's configured data models, information models, and system configuration. This information is used to improve the capabilities, usability, and quality of our products. It does not include your organization's operational data, raw process data, or confidential business information.
Flow Software will take reasonable measures, including technical safeguards, to protect your employees' personal information and your organization's Flow Systems contents from misuse and unauthorized disclosure or access. However, no data transmission over the Internet or data storage facility can be guaranteed to be completely secure. While we strive to protect your information, we cannot ensure or guarantee the security of any information transmitted to us, and you do so at your own risk.
Disclosure of information
Flow Software may disclose certain personal information:
- To other users in your organization (i.e. profile name and image) as a result of using our products
- To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your information as set forth in this Privacy Policy; or
- If we believe in good faith that such disclosure is necessary to resolve disputes and investigate problems; or comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations, in which case we can (and you authorize us to) disclose Personal Information without subpoenas or warrants served on us.
Changes to the Privacy Policy
If our Privacy Policy changes, we will promptly post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.
Contacting Flow Software
If you have questions or concerns about our Privacy Policy, please contact us at information@flow-software.com.
